Built and led the sales-focused ID team through a service-to-sales culture shift. Did it in a quarter. Compressed new-hire training from three weeks to two without losing a single learning outcome.
Smart Device Contact Center launch. Helped land Samsung at #3 in Laptop Magazine's U.S. support rankings. Killed third-party contractor dependency on mobile curriculum.
Compliance work that has to land right the first time. Internal staff, contracted service providers, and direct-care providers — all on the same curriculum.
Agile-inspired workflows that took 33% out of production cycle time. The methodology is still in use at the company today, several years after I left.
Independent L&D consultancy. Selected engagements with Chartspan, Paramount, Hubbell, CEO, and the State of Georgia.
There are people who work in L&D, and people who create L&D. Dan is the latter.
Dan is a multiplier in every scenario.
Daniel is a trainer's trainer.
His ability to develop talent is unparalleled.
Co-host since 2021. 130+ episodes. 5.0 stars on Apple Podcasts. Conversations on instructional design, learning tech, and where the industry is actually going.
Co-authored with Tony Skinner and Will Wilberscheid. A working argument for unlocking the people you already have, instead of hiring around them.
Original framework for quantifying cognitive load and retention timing. Built it because nobody else was treating attention as a measurable resource.
Two-year classroom ID program culminating in an internal credential. 29 students enrolled. 70% earned the certificate.
I design and publish tabletop role-playing games on the side. Folk horror, modern weird, traditional fantasy. Designing learning and designing games turn out to be the same skill in different costumes.
I started saying "be bad, cause trouble" as a Southern flip of "be good, stay out of trouble." A contrarian sign-off. A joke.
It outgrew the joke. Became how I closed meetings with my team. Go shake things up. Find better ways to do things. Be the agent of change. Make the world a little better by causing the right kind of trouble. People started worrying we meant actual mayhem, so the phrase grew up.
If being good and staying out of trouble has landed you somewhere stuck, go cause some. Just make sure the trouble's in service of doing good. Doing right. Most days, that's the whole job.